Privacy Policy

Exuma Family Medical Clinic Effective Date: February 15, 2026

Exuma Family Medical Clinic (“Clinic,” “we,” “us,” or “our”), located at Queen’s Highway, George Town, Great Exuma, The Bahamas (with additional service points including Tracey Bowe Plaza / Ocean Addition, Farmer’s Hill), is dedicated to safeguarding your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at https://exumafammed.com/ (the “Website”), use our online booking system (via efmc.simplybook.me or similar platforms), contact us, or become a patient.

We are committed to complying with the Data Protection (Privacy of Personal Information) Act of The Bahamas. This includes processing personal data fairly and lawfully, with special protections for sensitive information such as health data. “Personal data” means any information relating to an identified or identifiable individual.

1. Information We Collect We collect personal data in these ways:

  • Automatically Collected (Website Usage): When you visit the Website, we may collect technical data, including IP address, browser type/version, device information, pages viewed, time/date of access, and referral sources (via standard web logs or limited analytics).
  • Voluntarily Provided: Through our online booking system (e.g., SimplyBook.me), contact inquiries, email, phone, or in-person interactions—including name, email address, phone number, date of birth, postal address, appointment preferences, and any health-related details you share (e.g., reason for visit, symptoms, medical history).
  • Sensitive Health Data: As a medical clinic, we process health information (considered sensitive under the Data Protection Act) for purposes like diagnosis, treatment, care coordination, or pharmacy services (e.g., refill requests).

We do not knowingly collect data from children under 18 without verifiable parental/guardian consent.

2. How We Use Your Personal Data We use your information only for legitimate purposes, such as:

  • Processing appointment bookings, responding to inquiries, managing patient care, or fulfilling pharmacy requests.
  • Communicating with you about appointments, services, reminders, or clinic updates (e.g., via email or phone, with opt-out options where applicable).
  • Maintaining and improving our Website and services (using anonymized or aggregated data where possible).
  • Complying with legal, regulatory, or professional obligations (e.g., Bahamas Medical Council, Ministry of Health, NHI Bahamas reporting).
  • Protecting public health/safety or your vital interests in emergencies.

Processing of sensitive health data is primarily based on medical necessity (providing healthcare) or explicit consent when required.

3. Sharing and Disclosure We do not sell your personal data. We share it only when necessary:

  • With service providers (e.g., SimplyBook.me for bookings, web/email hosts, IT support) under strict confidentiality and data protection agreements.
  • To comply with laws, subpoenas, or requests from authorities (e.g., health regulators or NHI Bahamas).
  • In emergencies, to protect life or health.
  • With your explicit consent for other purposes (e.g., referrals to specialists).

Any international transfers (e.g., to cloud services outside The Bahamas) are done with appropriate safeguards (e.g., standard contractual clauses) or your consent, per the Data Protection Act.

4. Data Security We use reasonable technical, administrative, and physical measures to protect your data from unauthorized access, loss, alteration, or disclosure. This includes secure storage and limited access. However, no method of transmission over the internet or electronic storage is completely secure we cannot guarantee absolute security.

5. Data Retention We keep personal data only as long as needed for the purposes collected (e.g., ongoing patient care) or as required by law (e.g., medical record retention periods under healthcare regulations). Non-patient inquiry data is retained for a shorter period.

6. Your Rights Under Bahamian Law You have rights regarding your personal data, including:

  • Access to your data held by us.
  • Correction of inaccurate or incomplete data.
  • Objection to certain processing.
  • Withdrawal of consent (where consent is the basis), which may affect services.
  • Requesting deletion in certain circumstances.

To exercise these rights, contact us (details below). We may verify your identity and respond within statutory timeframes. Complaints can also be directed to the Data Protection Commissioner of The Bahamas.

7. Cookies and Similar Technologies The Website may use essential cookies for basic functionality. Our booking platform (SimplyBook.me) uses cookies—review their Cookie Policy for details. You can manage browser cookie settings, but disabling them may limit site features.

8. Third-Party Services and Links We link to third-party tools (e.g., SimplyBook.me for scheduling). We are not responsible for their privacy practices—review their policies (linked where applicable). The Website may include social media links; interactions there are subject to those platforms’ rules.

9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted here with a revised effective date. Your continued use of the Website or services after the changes are made constitutes acceptance.

10. Contact Us For questions, access requests, corrections, or concerns:

Exuma Family Medical Clinic Queen’s Highway, George Town, Great Exuma, The Bahamas

(Additional location: Tracey Bowe Plaza / Ocean Addition, Farmer’s Hill)

Email: [email protected]

Phone: +1 (242) 336-2001 After-hours/Alternate: +1 (242) 524-4085

Thank you for choosing Exuma Family Medical Clinic. Your trust matters to us.